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Posts Tagged ‘Project Unbolt’

Digital LeadsI am cheering on the Four Platform Newsroom transformation efforts of the Journal Media Group newsrooms. And I encourage you to read a new report, published today, about the project in newsrooms of the former E.W. Scripps Co.: Digital Leads: 10 keys to newsroom transformation.

I have some experience with newsroom transformation efforts. As editor of the Cedar Rapids Gazette in 2008-9, I led a local effort to change how a newsroom worked. As digital transformation editor at Digital First Media, I led a companywide transformation effort, first an informal effort involving visits to 84 newsrooms, then helping hire and mentor new editors and finally Project Unbolt, focused on four pilot newsrooms shortly before I left the company last year.

I wouldn’t describe any of those efforts as a complete success, and I know none of them was a complete failure. However much we succeeded, I learned a lot and blogged a lot about what we did.

Michele McLellan, one of the Scripps consultants on the project, knew of my transformation efforts and gave me an advance copy of the report, so I’m going to share some observations here.

During the Scripps project, a corporate restructuring resulted in a merger of the Scripps newspapers with the Milwaukee Journal Sentinel to create Journal Media Group. Since the Journal Sentinel wasn’t involved in the Four Platform Newsroom project, I will refer to the group here as Scripps. The company consulted with the Knight Digital Media Center at the Annenberg School for Communication and Journalism at the University of Southern California. Today’s Digital Leads report was produced and released by KDMC.

I have visited only one of the eight Scripps newsrooms where the transformation is considered to be working, and that was just briefly years ago. So my knowledge of the changes at Scripps is based solely on reading the report. As a result, I’m not going to praise or criticize specifics of what Scripps newsrooms have achieved or attempted. Instead, I’m going to summarize the 10 keys of the report, with some highlights from the report and advice for other newsrooms undertaking their own transformations: (more…)

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The leading theme on the blog this year was Project Unbolt, which occupied most of my attention the first half of the year. I worked with four Digital First Media newsrooms on their efforts to “unbolt” from their print workflow and culture and produced more than 30 related posts on this blog and more for the INMA Culture Change blog.

The project’s posts drew good traffic, but nowhere near my best traffic of the year. My post introducing Project Unbolt drew more than 3,000 views, and my “manual” linking to all the Project Unbolt posts and my post on how an unbolted newsroom works each drew more than 2,000.

Other notable posts of the year dealt with my professional transition: the closing of Thunderdome by DFM (nearly 4,000 views, my third most-read 2014 post), noting the response on Twitter (more than 2K), taking a new job with LSU’s Manship School of Mass Communication (1,100+) and sharing job-hunting tips (1K+). My farewell to my DFM colleagues was meaningful to me (and to some of them, I hope), but drew fewer than 300 views. A post on preparing for your next job hunt while you’re still working drew just over 400 views.

As in previous years, Twitter was a recurring theme on the blog and one that drew attention. I received nearly 3,000 views for a post noting that editors who aren’t active on Twitter undercut their pleas that their staffs need to innovate. I mentioned Dean Baquet as such an editor and invited him to respond. He was kind enough to respond, warning that social media use could become another bogus “priesthood” for journalism. That post drew more than 7,000 views, my second-most-viewed 2014 post. And it resulted in the busiest day ever for visitors to the blog. A third post on the matter (noting that Lexi Mainland, an editor on the Times interactive desk, had agreed that it’s important to have a top editor active on Twitter) generated another 600 views.

I blogged a fair amount about the New York Times last year, and some of those posts attracted pretty good traffic. An embarrassing Times correction (later named correction of the year) prompted a post about why journalists should link (nearly 2,500 views); a follow-up post about links being a matter of ethics, not just convenience (just over 300); and a later post applauding Patrick LaForge for exhorting his Times colleagues to make better use of links (not even 300). (more…)

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Matt DeRienzo

Matt DeRienzo

If you’re interested in transforming your news operation, you should contact Matt DeRienzo right away.

In my time at Digital First Media, I never saw an editor who was more imaginative or determined in facing the challenges of digital transformation. If you’re looking for a leader for a digital news operation or a newspaper that’s moving too slowly in becoming digital-first, Matt should be at the top of your list.

I wanted to capitalize “Digital-First” in the headline and paragraph above, because no editor working for a newspaper fits that description more than Matt does. But since he’s leaving the company that still uses that name, I guess I’ll use lower case.

For all his digital skill and passion, Matt is a journalist first. He led DFM’s Connecticut newsrooms through excellent coverage of the Sandy Hook tragedy, innovated in coverage of politics, led reporting on a small town’s bullying of rape survivors and many more journalism achievements.

Matt also understands the business challenges facing journalism in this time of transition. He was publisher of the Register Citizen and saw the business value of the Newsroom Cafe that helped his operation return to profitability while increasing community engagement.

Where other people make excuses, Matt gets things done. When I first visited DFM’s Connecticut newsrooms in June 2011, a few months before Matt became editor, the whiteness of the staffs was really noticeable, an unfortunate situation especially in a community with as diverse a population as New Haven. As with other newsrooms around DFM and throughout the newspaper business, the Connecticut news staffs have shrunk since 2011. But, by making diversity and quality dual priorities, Matt used the vacancies he did have to increase both the diversity and the excellence of the staff.

When a couple staff members plagiarized on his watch, Matt responded not just forcefully, by firing the offenders, but creatively, by asking me to develop a quiz and training to help prevent future problems.

Matt didn’t just demand more of his staff, he developed a plan to provide training and incentives to meet the demands. (That the training incentives weren’t entirely successful doesn’t diminish the creativity of the approach; to succeed at innovation, you need to be willing to risk and fail, and Matt fears neither risk nor failure. And the plan did succeed in providing more training for the staff.)

I worked closest with Matt in Project Unbolt, the effort to “unbolt” DFM newsrooms’ culture and workflow from the print factory that dominates most newsrooms, however much they’ve tried to develop digital skills. Matt enthusiastically volunteered to be a pilot newsroom as soon as I proposed the project. He embraced the concept and led his newsrooms in pursuing the transformation. I’m not sure you ever reach the finish line in such a race, but I didn’t see any newsroom pushing farther or faster than Matt’s.

I don’t know what lies next for Matt. But I know his departure is a huge loss for DFM. And his arrival will be a huge gain wherever his next stop will be.

 

 

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Project Unbolt logoFrom the outset of Project Unbolt, a key goal was to produce a manual for other newsrooms to follow.

As I prepare to leave Digital First Media (tomorrow will be my last day), here is that manual, my recommendations for newsrooms to unbolt from the processes and culture of print. Our work on the project has not been as extensive as I had hoped, but I think we have produced a valid plan for accelerating the digital transformation of newsrooms. I hope my colleagues will continue the work and continue blogging about it.

Thanks to the editors and staffs of the four pilot newsrooms of Project Unbolt: the New Haven Register, Berkshire Eagle, News-Herald and El Paso Times. I applaud their willingness to change and experiment during a time of upheaval in our company and the industry.

Most of the manual is in earlier blog posts published here and elsewhere during the project. This post will summarize the important steps you need to take to transform your newsroom, with links to posts that elaborate on each of those points (some links appearing more than once because they relate to multiple points): (more…)

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Project Unbolt logoProject Unbolt is not about reorganizing your newsroom.

You may reorganize pieces or all of your newsroom in doing the work of Project Unbolt, but that is not the goal. We want to change how your newsroom works, not the org chart. Action changes newsrooms, not structure.

I’m not saying that structure is unimportant. But changes in structure should support your changes in what you do. They won’t drive the changes in how you work. I’ve been through too many newsroom reorganizations that accomplished nothing and I’ve worked for too many bosses (at the editor level and the CEO/publisher level) who got bogged down in pursuing organizational change without actually accomplishing change.

Some examples of how organizational change works effectively: (more…)

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Continuing my series on live coverage as one of the most important steps in unbolting from the processes and culture of a print newsroom, here are 20 tips on live coverage: (more…)

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Tony Adamis, from his Twitter avatar

Tony Adamis, from his Twitter avatar

Continuing my series of posts about live coverage, this guest post is from Tony Adamis, editor of the Daily Freeman in Kingston, N.Y., from an email he sent last month about his staff’s recent work, with tweets, links, last names of staffers and a few comments added by me.

The Freeman isn’t one of the four Project Unbolt pilot newsrooms, but illustrates how other Digital First Media newsrooms are applying the techniques of the project. The message came a few weeks after the editors of the company’s Northeast newsrooms met in New Haven, discussing much of what we had done and learned so far in the project.

I like the variety of live coverage events mentioned in his email, especially the sensitive way the Freeman covered a soldier’s funeral.

I’ve blogged before about the importance of praise in leading a newsroom. This is an excellent example, with Tony dishing out specific praise by name to several staff members and then passing the praise up the line to his own bosses. (more…)

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Newsrooms need to provide live coverage of most events and breaking news stories in their communities.

Live coverage will change your newsroom’s culture and workflow quicker and more profoundly than any other step you will try. It will make your news site more timely and produce more content and deeper engagement than any other step you will try. And it won’t take much more work from your staff; they mostly just have to start working differently.

If a journalist is covering an event for your newsroom, you should cover it live unless you have a strong reason not to (more on those later). Instead of taking notes at the event, the journalist should livetweet it, using the tweets mostly as notes if you need to write a story after the event. (You still might need to take notes of things you need to check out later.)

In all four of our Project Unbolt newsrooms, live coverage has been perhaps the most significant success, in our efforts to unbolt from print culture and processes. In a series of blog posts this week and next, I will address live coverage issues.

We’ll start with situations where newsrooms should consider live coverage: (more…)

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My blog posts when we launched Project Unbolt caught the eye of Anthony Ronzio, News and Audience Director of the Bangor Daily News. Tony wanted to learn more and came to Connecticut for a day when I was helping the New Haven Register unbolt its culture and workflow from print.

We talked a lot about what we were trying to do at Digital First Media and what he and his staff in Maine are doing. (I love how he measures his staff’s performance; if I were continuing at DFM, we might have tried something like it in one of our Project Unbolt pilot newsrooms).

I heard again from Tony last week after I blogged about the digital-first approach to the Sunshine Week project by our Connecticut newsrooms.

I invited others to tell how you’re doing enterprise projects that aren’t driven by print and the Sunday paper. So Tony shared a couple examples from the Bangor Daily News: (more…)

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A news meeting at the Bangor Daily News. Photo courtesy of Anthony Ronzio.

A news meeting at the Bangor Daily News. Photo courtesy of Anthony Ronzio.

The New York Times is trying to make its morning meeting an all-platform discussion, rather than its traditional meeting discussing what’s on page one. Public Editor Margaret Sullivan used the changed meeting as the opening of her Sunday column:

IT’S Wednesday morning and 39 editors have filed in to the 10 a.m. meeting in The Times’s third-floor conference room, some carrying laptops and smartphones, others with pens and notepads.

The meeting, which until recently concentrated on the printed newspaper, now emphasizes a different discussion: journalism on the digital platforms of The Times. There was praise for headlines that had contained the right words — both “Eric” and “Cantor,” in this case — to maximize online search results; a query about whether a story would be accompanied by a video; and talk about how to give a political package more weight on the home page.

There was even a half-joking reference to the readership spike that came after an initial foray on Twitter by the new executive editor, Dean Baquet, who had praised coverage of a Brooklyn funeral and provided a link.

The column moved from the meeting anecdote on to broader questions about the Times’ challenge of developing a stronger digital focus to reflect the growing challenges and opportunities of digital publishing.

Times Innovation report

The changes to the morning meeting also were discussed in the Times’ Innovation report:

The newsroom is unanimous: We are focusing too much time and energy on Page One. This concern — which we heard in virtually every interview we conducted, including with reporters, desk heads, and masthead editors — has long been a concern for the leadership.

And yet it persists. Page One sets the daily rhythms, consumes our focus, and provides the newsroom’s defining metric for success. The recent announcement from Tom Jolly to focus the Page One meeting more on the web report is a great step in the right direction, but many people have voiced their skepticism that it will truly change our focus.

their skills and how they could be put to use. “You can’t take new talent and put them in old structures where they are second-class citizens,” said the editor of one competing newspaper. “That is not real change. You must change the structure of power.”

Here is a typical complaint from a Washington reporter who frequently appears on A1:

“Our internal fixation on it can be unhealthy, disproportionate and ultimately counterproductive. Just think about how many points in our day are still oriented around A1 — from the 10 a.m. meeting to the summaries that reporters file in the early afternoon to the editing time that goes into those summaries to the moment the verdict is rendered at 4:30. In Washington, there’s even an email that goes out to the entire bureau alerting everyone which six stories made it. That doesn’t sound to me like a newsroom that’s thinking enough about the web.”

My earlier post on newsroom meetings

In last year’s series of advice for new Digital First editors, I included a post on leading digital-first meetings. That seems timely to repost now, both as part of this year’s Project Unbolt discussions and because the two Times pieces have raised the issue of focusing newsroom meetings on digital platforms. So here’s that piece again, with minor updates and editing:

Daily news meetings are an important place for editors to emphasize priorities.

If a morning meeting focuses on the next day’s newspaper, that will be the focus of the staff’s energies. A Digital First editor should place the focus, especially in a morning meeting, on plans and results for digital content. Don’t critique the morning paper (or, if you must, critique it briefly at the end of the meeting). Instead, you should discuss what’s resonating this morning with your digital audience: What’s getting strong traffic? What’s generating comments on your site or your Facebook page or on Twitter? Do you have plans (or should you make them) for advancing those stories through the day?

If you have projection capability in your conference room, show the site and/or your Facebook page and/or your analytics page(s) on the screen to aid in the discussions.

Discuss digital coverage plans for the day: What video are you shooting? What stories might you be able to supplement with YouTube videos? What stories provide good crowdsourcing opportunities and how should you pitch them to the community? What are photo gallery opportunities, and are you planning to shoot them (and/or to seek community photos)? What events will you be covering live this day (and the next)? Will you be livetweeting them, liveblogging, livestreaming or some combination? Are you planning a live chat about an event or timely issue (or should you?)? Discuss what you’re promoting (or will promote later in the day) on social media.

The meeting also should reflect that mobile content and audience are growing in importance (more than one-third of Digital First newsrooms get half or more of their digital audience on mobile platforms). Look at your tablet and phone apps during the meeting to see whether the right stories are featured and how your content is displaying. If you can project a laptop or phone screen, that would be great, but holding a device up or passing it around will work. (At a recent meeting of Digital First senior editors, one editor showed that a photo was displaying improperly on his newsroom’s iPad app and quickly messaged back to his newsroom to get it fixed.) Discuss opportunities for engaging with your mobile community.

(I addressed mobile issues further in a post on mobile opportunities, a post on the mobile aspects of the Berkshire Eagle’s unbolting plan and a guest post by Dan Rowinski.)

For the morning meeting, the print product should be an afterthought: Perhaps a brief mention of which stories have page-one potential or of any graphic elements for print that will need attention early in the day.

Two Digital First newsrooms that have an excellent digital focus to their morning meetings are the York Daily Record and Salt Lake Tribune. The Bay Area News Group, which has a morning conference call of editors from multiple newsrooms, has dramatically changed the focus of its morning meetings in the past couple years from print to digital.

If you have a late-afternoon meeting, that can focus appropriately more on print. Most of your day’s digital news traffic and coverage is behind you and the print deadlines are approaching. Go ahead and make your page-one plans. But even here, you need to mix in some digital discussion. If you have some evening events, discuss your live coverage plans. If you have an afternoon or evening iPad edition, discuss which stories will be ready and how they will be played. Facebook use gets a boost in the evening, so you should also plan some evening posts.

Maybe you should overhaul your meeting(s) in other ways. Should you scrap them altogether and communicate through a shared Google doc or gchat and/or smaller conversations with one or a few staff members at a time? Should you invite all staffers into a meeting that’s now just for the editors? Or should you invite staffers from remote bureaus or sister newsrooms to join by conference call or Google Hangout? Should you meet in the middle of the newsroom instead of a conference room?

Should you livestream the meeting or invite the public to attend in person, as the Register Citizen does in Torrington, Conn.? If you do, you might want to tell staff to tone down foul language or edgy sarcasm, if your meetings tend to be foul or sarcastic. And you certainly need to tell staffers to be careful not to mention details that shouldn’t be public, such as confidential sources, juveniles whose names you won’t be publishing and speculation about people who might be charged with crimes.

In some posts in this series, I have discussed examples where my leadership was successful, which can come off as boasting. So I should acknowledge here that I was not successful in significantly changing how we conducted meetings when I was editor at the Cedar Rapids Gazette. I did not want to take over running the meetings, so I mentioned to an editor who led most of the meetings how I would like the meetings to change. I would often (if I attended a meeting) ask some questions about live coverage, video or other digital aspects of our coverage, but the focus of the meetings did not change as strongly as it needed to.

At one point when I engaged the staff in working on several aspects of change, a couple of staff members were going to study our meetings and make some recommendations about how to change them. I moved on from the editor’s role before we made those changes, and I don’t know whether or how they changed their meetings.

I think I directed my energies to important areas and made significant changes. But meetings are an important – if often boring and ridiculed – part of newsroom culture. I did not sufficiently change the strong print focus of our meetings at the Gazette. Five years deeper into the digital age, an editor with print-focused meetings needs to take charge of the meetings and ensure that they reflect and guide your newsroom’s digital focus.

How does your newsroom focus on digital and mobile platforms in your meetings?

Crowdsourcing note: I wanted to post a photo of a newsroom meeting at the top of this post, but I couldn’t find one I’ve shot. If you have one I can use (with credit, of course), please email the photo (or a link to an online photo) to me at stephenbuttry (at) gmail (dot) com. Update: Thanks to Tony Ronzio for the photo above. And don’t miss his post on the Bangor Daily News’ digital-first enterprise projects

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Project Unbolt logoAn important aspect of unbolting your newsroom from print is working on a digital schedule rather than a print schedule.

The morning newspaper’s evening deadlines result in most reporters turning in their stories in the evening as the print deadlines approach. The “digital-first” version of that tends to mean posting the stories online in the evening after they’re edited, rather than the late-night or early-morning web dump that used to be standard.

But your digital audience is engaged during the workday. That’s when you should be covering the day’s news. In future posts about Project Unbolt, I’ll address live coverage of events. And most newsrooms understand now that we have to cover breaking news online as it unfolds. But we haven’t done much with providing timely coverage of the routine daily stories.

On lots of beats, most daily stories aren’t events and aren’t really breaking news. They’re other types of stories: (more…)

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Belated thoughts on the big developments at the New York Times recently:

I have started twice in the past week to blog about developments at the New York Times. First, I was going to blog about the initial report of the Times Innovation Team, which raised lots of issues for all newsrooms trying to transform digitally. Digital transformation has been the focus of my work at Digital First Media, and I was going to draw some lessons from the Times recommendations for Project Unbolt.

Then I was going to blog about the firing of Jill Abramson as executive editor of the New York Times. I will post some observations about Abramson later in this piece, but I doubt I can add much insight beyond what’s already been written.

Mostly, I want to call my DFM colleagues’ attention (and the attention of everyone trying to change the culture of entrenched print newsrooms) to the full report of the innovation team (leaked to Buzzfeed and both more blunt and more detailed than the summary report). You should read the full report (you can ignore the sanitized version). Then you should read Josh Benton’s piece on Nieman Lab. (more…)

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