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Posts Tagged ‘Jeff Jarvis’

shafer-columnI hesitate to give more attention to a study and Politico Magazine column that comforted newspaper nostalgists, but I must: Both are BS.

“What If the Newspaper Industry Made a Colossal Mistake?” asks the Politico headline, echoed in Jack Shafer‘s breathless lead: “What if almost the entire newspaper industry got it wrong?”

Well, the industry did get it wrong and did make a colossal mistake, but not the one that Shafer and University of Texas scholars Hsiang Iris Chyi and Ori Tenenboim think it made.

Summarizing Chyi’s and Tenenboim’s Reality Check research article in Journalism Practice, Shafer asks:

What if, in the mad dash two decades ago to repurpose and extend editorial content onto the Web, editors and publishers made a colossal business blunder that wasted hundreds of millions of dollars? What if the industry should have stuck with its strengths—the print editions where the vast majority of their readers still reside and where the overwhelming majority of advertising and subscription revenue come from—instead of chasing the online chimera?

In their research, which prompted Shafer’s column, Chyi and Tenenboim wrote that in the past 20 years “US newspapers, especially national and metro dailies, became more determined than ever to complete their transition from print to online. … ‘Digital first’ has become a mantra, a trend, and a strategy leading to the future.”

Shafer, Chyi and Tenenboim correctly chronicle the weak performance of American metro newspapers in the digital marketplace. But they wrongly conclude, as Shafer wrote, that “The key to the newspaper future might reside in its past and not in smartphones, iPads and VR. ‘Digital first,’ the authors claim, has been a losing proposition for most newspapers.”

Well, I used to work for a company called Digital First Media and at a newspaper-industry think tank, and I’ve visited more than 100 newsrooms and spoken at more than 100 newspaper-industry conferences and seminars, and I can flatly say that the industry never, ever adopted anything close to a digital-first strategy. (Update: Kurt Greenbaum responded on Facebook: “You’re being too kind. Not only did they never adopt such a strategy, they actively resisted tolerance of digital technology, much less acceptance of it.”)

The colossal mistake that the newspaper industry made was responding to digital challenges and opportunities with defensive measures intended to protect newspapers, and timid experiments with posting print-first content online, rather than truly exploring and pursuing digital possibilities.

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baquet twitterDean Baquet isn’t active on Twitter, but he’s great clickbait. And he’s getting a lot of attention on Twitter today. I hope he’s lurking, as one of his staff assures me:


Last Thursday I blogged that editors who want to lead innovation undercut their efforts if they aren’t active on Twitter. I mentioned Baquet, executive editor of the New York Times, and used the screenshot above (now getting its third run here). So, as I normally do when I criticize someone, I invited response from Baquet. I tweeted at him (not likely to get a response, given the topic of the blog).
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I also emailed him using the clunky contact form at the Times site. I have no faith in such forms (or in the likelihood that people will respond), so I also asked a friend who works at the times for his email address and emailed him directly. Late yesterday, Baquet responded to my email. This won’t be one of my blogs full of lessons, but here’s one: Email people politely and they often respond. In a later email after I posted his response, Baquet said he responded because “you were fair and persistent.” That combination always serves a journalist well.

Mathew Ingram, who blogged about Baquet, the Times and Twitter before I did, noted that he didn’t get a response: (more…)

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One of the most interesting sessions of the Online News Association conference in Chicago last week was a discussion of the New York Times Innovation report. Andrew Beaujon (a former TBD colleague) wrote an excellent account of the session for Poynter, so I won’t recount it here. But I’ll raise the question I didn’t get to ask. As my friend and former colleague Mandy Jenkins noted, I was lined up at a microphone to take my turn asking questions:

But Swisher and Jarvis both asked follow-up questions and we ran out of time with me at the microphone, next in line. Friends noticed.

Beyond the tweets, that was kind of the greeting for much of the rest of the conference, when I would encounter friends and even strangers (or Twitter friends I had not yet met). Again and again, people asked what I was going to ask.

So here’s my question:

Why didn’t the Times publish the innovation report itself? And what does it say about the issues the report was addressing that the Times did not publish the report itself and was even surprised that it leaked to Buzzfeed and created such a stir?

(Amy O’Leary had opened the panel discussion by telling of her surprise when Buzzfeed published the report.)

I’ve already blogged twice about the Times report, and I’ve blogged multiple times about the importance of transparency. So I won’t belabor the point here. But I’ll invite O’Leary (or anyone at the Times) to answer in a comment or guest post here, by email — stephenbuttry (at) gmail (dot) com — or on a Times format (I’ll quote it and link to it).

Like Swisher and Jarvis, I’ll include a few follow-up questions, too: Why didn’t the Times publish the report? Was there even a discussion about whether to publish the report and what to do if it leaked? Was the committee satisfied with the watered-down summary that was published, and did anyone think that wouldn’t stimulate interest in obtaining the real report? Has the response to the report increased transparency to the point that such a report would be published today?

Looks like I’ll be getting an answer. I’ll update here when I do (or perhaps make it a separate guest post):

It was an interesting panel, but I want to know more.

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“I’m not seeing the value in Twitter,” a journalist told me in a recent workshop.

I took up the challenge to show this journalist why Twitter is valuable. I have said often that Twitter is the most useful tool developed for journalists in my 41-year career, with the possible exception of the cellphone (which you can use to tweet and read tweets, so they add to each other’s value).

I don’t think the journalist was asking as a curmudgeon (though in some ways this post is a continuation of my Dear Newsroom Curmudgeon post last spring, an effort to help journalists who haven’t been changing as swiftly as the news business). It does say something about your openmindedness if in 2012 you have ignored all the news stories the last several years where Twitter was an essential source of news. But the journalist’s tone was not defiant, more the tone of someone asking for help. And I like to provide help, even if the request is overdue. The journalist admitted to writing a column a while back essentially “flipping the bird to social media.” Despite that, he’s learning Facebook now, but he just doesn’t get Twitter. He’s a busy journalist and doesn’t see why Twitter is valuable enough to squeeze into his day. He was busy enough that day that he had to leave my workshop to cover a story, so I didn’t have much time to respond in person.

My job now is to help this skeptic see the value I’ve seen for years. Most of my persuasion with this journalist will be in private correspondence (I sent him a couple emails Friday that I hope will be helpful), but I’ll start with this blog post. When he sees the value and acknowledges it to me, I will do a follow-up blog post, naming him if that’s OK with him or keeping our relationship confidential (beyond those in the conference room where I pledged to help him see the value).

Here are 10 ways that Twitter is valuable to journalists: (more…)

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I have blogged this week about various aspects of digital-first journalism. For any of that to succeed, digital-first must succeed as a business approach.

It will. It is. I’m not going to explain that in detail in this post, though. I’m going to shift to curation (an important process and skill in digital-first journalism), because lots of people have already explained the business aspects of the digital-first approach well.

John Paton, CEO of Digital First Media (and Journal Register Co. and MediaNews Group) explained the company’s business approach better than I would (which is good, since he’s the CEO) in his June address to the International Newsroom Summit in Zurich: How the Crowd Saved Our Company. His recent post on news media as medium and messenger elaborates, including the slide below. His September post announcing the formation of Digital First discussed some of the results of the approach so far (and we’re just getting started).

Digital First revenue: stacking dimes

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Digital-first journalists think creatively and individually, so this is a post that can’t be completely true.

To whatever extent my observations here are true, digital-first journalists will reflect wide variety in the degree and application of the ideas and views I describe here. But I think these are ways many digital-first journalists think that differ from traditional journalism thinking.

  1. A digital-first journalist views a story as a process, not a product.
  2. A digital-first journalist likes to be first with the story or the idea, but likes to link when she’s not (as I linked above to a blog post where Jeff Jarvis discusses the view of the story as a process). (more…)

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I bow to no one in my love for the good old days of journalism. But everyone trying to take journalism back to the good old days should understand some basic truths:

  • You won’t find the future by retreating to the past.
  • Whatever comes next in journalism can’t and shouldn’t be built to replace either the best or worst of current or historic journalism. You build the future on the technology and opportunities of the future in the context of the future.
  • Watchdog reporting performed by professional journalists is absolutely part of journalism’s future, and I don’t know anyone discussing the future of journalism who doesn’t plan and hope for a successful future for professional watchdog reporting.
  • Journalism of the past doesn’t look as strong on closer examination as it does through your nostalgic filter.

I worked at the Des Moines Register in the late 1970s and early 1980s, when Time magazine named it one of the 10 best newspapers in the United States. I was there when Jim Risser won his second Pulitzer Prize and when Tom Knudson wrote the series that won his first Pulitzer. I was there when our coverage of the 1980 and 1984 Iowa caucuses made us an important player in national political coverage. If someone had a magic wand to turn back the clock to the early 1980s, I would be sorely tempted to wave that wand and throw over my current career with Digital First Media. It all looks so rosy through the glasses of nostalgia.

But if I waved that wand, I would have to relive the death of the Des Moines Tribune, the afternoon newspaper our company folded in 1982. And I would relive the disappointment and embarrassment that the journalists of that day did not shine the light brightly enough to prevent the savings and loan crisis that rocked the economy and cost the taxpayers more than $100 billion.

Nostalgia is fun and it’s warm, and for journalists today, it’s seductive and dangerous. (more…)

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Twitter has succeeded in spite of itself.

As a concept, Twitter is brilliant, revolutionizing communication worldwide with its simple concept of sharing short messages. As a company, it continues to disappoint me with its mediocre technology and its poor customer service.

Readers of this blog know that I am an enthusiastic and tireless advocate for Twitter as a journalism tool. The Twitter category on my blog has more than 100 entries, the second most-used category on this blog.

Early in my days using Twitter (early 2008), the company had trouble keeping up with the growth of its service. The “fail whale” was a regular feature and a running joke among the tweeps.

We were patient, though, because we liked the service. You don’t see the whale as often, but I regularly get messages apologizing because tweets can’t load at that moment. They still fail; they just don’t show the whale. (more…)

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As I was live-tweeting an interview of Foursquare General Manager Evan Cohen Tuesday, Joey Kulkin asked a good question:

I promised an answer:

So here goes. Why do I “check in” every time I eat at a restaurant or attend an event (or even at each train stop as I roll home from New York tonight as I write this)? (more…)

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Consider how storytelling has evolved through the centuries in art and literature: oral storytellers, epic poems, myths, legends, parables, fables, fairy tales, tall tales, campfire stories, ballads, sonnets, tragedies, comedies, mysteries, biographies, novels, short stories, free verse, comic books, operas, soap operas, animated cartoons, situation comedies, TV commercials, and on and on.

Storytelling in journalism has evolved, too: inverted pyramid, news briefs, columns, reviews, charticles, timelines, series, Q&A’s, narrative journalism, and on and on.

In a recent blog post, Jeff Jarvis committed journalistic heresy, questioning the use and future of the article, the most common product of newspaper journalism. “An article can be a luxury,” he wrote. (more…)

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The crowd can save your journalism career.

I encourage any journalist to read Journal Register Co. CEO John Paton’s message to last week’s WAN/IFRA International Newsroom Summit: How The Crowd Saved Our Company. (I also encourage media executives to read John’s message, but I’m writing here about individual journalists seeking career success in a time of great upheaval.)

I want to suggest how individual journalists can learn from the JRC experience that John shared. I won’t belabor what John said about how the newspaper model is broken and can’t be fixed. I’ve said that plenty of times myself, and if you’re still in denial about that, you’re not ready for the rest of his message or mine. John concluded that discussion with this important point:

You don’t transform from broken.

You don’t tinker or tweak.

You start again anew and build from the ground up.

John was providing advice for his fellow executives for building their organizations from the ground up. I’ll focus on advice for the journalist hoping to make yourself a valuable asset for such a starting-anew organization. (more…)

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