Updated tips for Facebook engagement by newsrooms

This week I saw a post from a Digital First Media newsroom in my Facebook news feed, and was surprised to see it there. I “liked” dozens of DFM newsrooms during my time there, but don’t particularly care to follow their news that much now.

So I decided to unlike the page. And, while I was at it, I went into the list of pages I liked and decided to unlike a bunch more — at least two dozen, maybe three (it was probably an oversight that I didn’t like all 75 DFM dailies and some weeklies). And most of them, I had no idea I was even following because, well, they never showed up in my news feed. In fact, I’m not sure how that one showed up the other day because I hadn’t seen it in ages. I only recognized two or three of the ones I dropped as occasionally showing up in my feed.*

That illustrates a problem for news brands. I know every one of those newsrooms I unfollowed has staff members faithfully posting all of their stories, or several stories they think have the most appeal, to their Facebook pages daily. And most of their “fans” never see most of their posts.

The most recent estimate I’ve seen of the percentage of fans seeing a typical post was 16 percent, and that was in 2012, and the figure has certainly dropped as Facebook has made several algorithm tweaks, all designed to make it harder for non-paying brands to get their posts seen.

Maybe the number is something like 10 percent these days, but it will frequently be many of the same people, and probably 70 to 80 percent of your fans almost never see a post. They’re surprised when you show up in their news feed, as I was when my former colleagues’ post showed up this week.

But Facebook traffic is growing in importance for news sites. Parse.ly reported last August that Facebook drives 70 million page views a month to news publishers, second only to Google and more than twice as much as Twitter.

In addition, Parse.ly reported this month that stories with a higher Facebook referral rate have a longer shelf life, attracting traffic over more days than stories that don’t get strong engagement. Higher Twitter referral rates also help shelf life, but not as long as on Facebook.

So Facebook is an important source of news-site traffic, but engagement on Facebook is more complicated than simply posting links there (since most people don’t see them).

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What does an engagement editor do? Digital First editors answer

I wrote last week about the work of an engagement editor (or social media editor or some related titles), a fairly new job in lots of Digital First Media newsrooms. Today, I turn the blog over to some of those editors to explain their roles (lightly edited by me):

Karen Workman

Karen Workman of the Oakland Press:

When I became community engagement editor, one of my longtime sources asked me what that meant. This was my response to him:

I care about our audience. I care about engaging them, getting news delivered to them across a variety of platforms, expanding the diversity of voices on our website, making use of their comments and contributions, audience building and in general, making sure we’re fostering that all-important community conversation that is the essence of what we do.

Lisa Yanick-Jonaitis

Lisa Yanick-Jonaitis of the Morning Sun in Mt. Pleasant, Mich.

I find this job to be incredibly exciting so far. I don’t know a journalist who doesn’t say that one of the reasons they love their job is because they get to meet new people and be involved in the community; this job is the ultimate opportunity to be intricately engaged with and inspired by my community. I love the creativity it allows, and I find the “uncharted territories” of a brand-new position motivating and invigorating.

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Valentine’s Day: A perfect opportunity for community engagement

Update: Buffy Andrews and her colleagues at the York Daily Record will be getting a box of Valentine’s candy soon, winning my Valentine’s engagement project with 365 votes just over 50 percent. But the voting and engagement was strong enough that I’m going to send a second box of candy to the second-place finisher, the Morning Sun in Mt. Pleasant, Mich., which got 283 votes for 39 percent.

Lisa Yanick-Jonaitis tweeted that her newsroom cared most about winning:

@stevebuttry we care less about candy, more about winning 🙂 #journlistshavebigegos

— lisa yanick-jonaitis (@lisayj_msun) February 15, 2012

Still, I’m guessing the candy will be consumed.

I also should add that this is not all the Valentine’s engagement that Digital First newsrooms did, just the ones that provided the information for the contest. Delaware County Times mentioned in a Feb. 8 message:

Tonight (Wednesday) on our live-stream ‘Live From the Newsroom’ show, we are assembling our special gastronomic panel to delve into the mysteries of romance for Valentine’s Day, and in particular what food has to do with it. One chef is preparing a rack of lamb and talking about what foods will – and won’t – put you in the mood. … For Valentine’s Day, we are soliciting readers via social media to share the ultimate sign of devotion – a tattoo. Hopefully we’ll have some decent video and stories that take a look at the love stories behind the tattoos.

Reporter Paul Luce elaborated in a Feb. 9 email:

For the Daily Times’ Valentine’s Day Community Engagement Project, we decided to take a fun look at “love tattoos.” Utilizing Facebook and Twitter, we’ve solicited responses from folks who have tattoos of loved ones, or — even better — have had tattoos of loved ones removed.

It has generated quite a buzz on our Facebook page, from which I have gleaned a couple of great sources for interviews for the story. Internet Editor Vince Carey, Assignment Editor Jon Tuleya and myself have been monitoring the Facebook and Twitter pages, using them as interactive tools to converse with readers online — which has been a lot of fun. One reader even went so far as to send us pictures of her tattoos! She has a great story to go along with them.  I’ve also garnered a few more followers to my Twitter account from this process.

In addition, I’ve contacted a laser surgeon who removes thousands of love tattoos each year.

For a video component of the story, we have some videos of a father getting a tattoo of his late son for Valentine’s Day, as well as interviews with the above-mentioned surgeon and others with tattoos of loved ones.

We’re looking to wrap up interviews and video shoots today, and have the project finished by Friday.

I asked Paul for an update Tuesday and didn’t hear back, so I forgot to include it the Delco project. But I looked up the final project to show you that we had more engagement going on than what I included in the contest.

Digital First Media newsrooms have been competing for a box of Valentine’s candy. I offered to send a Priority Mail box stuffed with candy to the newsroom running the best community engagement project centered on the holiday we associate with romance.

Several newsrooms and their communities responded to the challenge with interesting projects. I’d like your help to pick the best one.

Here are the entries, in the order they were submitted (in some cases, I’m combining multiple messages updating the project):

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