Archive for October 30th, 2011

Twitter has succeeded in spite of itself.

As a concept, Twitter is brilliant, revolutionizing communication worldwide with its simple concept of sharing short messages. As a company, it continues to disappoint me with its mediocre technology and its poor customer service.

Readers of this blog know that I am an enthusiastic and tireless advocate for Twitter as a journalism tool. The Twitter category on my blog has more than 100 entries, the second most-used category on this blog.

Early in my days using Twitter (early 2008), the company had trouble keeping up with the growth of its service. The “fail whale” was a regular feature and a running joke among the tweeps.

We were patient, though, because we liked the service. You don’t see the whale as often, but I regularly get messages apologizing because tweets can’t load at that moment. They still fail; they just don’t show the whale. (more…)

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