User experience is critical to the success of a business. As I work on community engagement plans for a startup Washington metro news operation, I know that the user experience we provide will determine our success. We need to give users the news they want. We need to help users engage with us and each [...]
Archive for March 21st, 2010
User experience is the key to success
Posted in Allbritton metro operation, tagged Allbritton Communications, Newman, Seinfeld, U.S. Postal Service, United Airlines, user experience on March 21, 2010 | Leave a Comment »
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Anonymity or identity: Which is the best way to handle comments?
Posted in Allbritton metro operation, tagged Allbritton Communications, anonymous comments, Howard Owens, Mathew Ingram, Medill School, News Mixer, Northwestern University, Rich Gordon, Steve Yelvington on March 21, 2010 | 51 Comments »
I was too busy yesterday enjoying beautiful spring weather, a beautiful baby granddaughter and exciting NCAA basketball to join a lively Twitter discussion of anonymous comments. One of the primary discussants (it wasn’t combat, but it was pretty vigorous) was Mathew Ingram of GigaOm, who blogged about the topic (and has a link to a [...]
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